Browse our most commonly asked questions.
What services does Handyman General offer?
Handyman General provides everyday residential and light commercial repairs, installations, maintenance, and improvements. This ranges from small “honey-do list” items to larger, multi-day projects. Services are offered through a combination of flat-rate pricing for defined tasks and hourly services for labor-based or variable-scope work.
How does your pricing work?
We offer two clear pricing options depending on the type of work being performed:
Pay by the Job (Flat-Rate Pricing)
Best for common, clearly defined tasks with a specific outcome. Pricing is based on the service itself, not the time it takes. So you know the cost before scheduling.
Pay by the Hour (Hourly Services)
Best for labor, demolition, troubleshooting, prep work, multiple small tasks, or projects where scope or duration can vary.
Flat-rate pricing cannot be reduced or bypassed by booking the same work under hourly services
What does "variable scope" mean?
A variable scope refers to work where the exact time, complexity, or steps required cannot be fully determined upfront. Examples include troubleshooting issues, demolition or prep work, multiple small repairs, or projects where conditions may change once work begins. Hourly pricing allows flexibility while ensuring you only pay for the time and level of work required.
What hourly service options do you offer?
Handyman General offers two hourly service options, depending on the
type of work:
General Labor
Best for demolition, prep work, cleanup, and physically demanding tasks where efficiency matters more than troubleshooting.
Skilled Handyman
Best for repairs, installations, troubleshooting, and hands-on assistance with more complex or technical projects.
This structure ensures customers aren’t overpaying for simple labor or underpaying for skilled work.
What are your hourly rates?
Hourly rates vary based on service type and time booked:
General Labor
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$90/hr (2-hour standard)
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1-hour option available at $115/hr
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Discounted rates apply for longer bookings, including half-day and full-day options
Handyman Tech
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$120/hr (2-hour standard)
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1-hour option available at $140/hr
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Higher hourly rate reflecting experience and problem-solving ability
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Discounted rates apply for longer bookings
Exact pricing is shown clearly at booking so you can choose the option that fits your needs.
Do you have a minimum charge?
Yes. Flat-rate jobs have a $150 minimum, and all hourly bookings have a one-hour minimum. This covers travel, setup, and time allowing multiple tasks to be completed during the visit.
Can I complete multiple small jobs in one visit?
Yes. Hourly services are commonly used to complete a list of small tasks during a single visit. Work is prioritized based on your needs and the time booked.
How do flat-rate "pay by the job" prices work?
Flat-rate pricing applies to common services such as TV mounting, ceiling fan installations, fixture replacements, and similar tasks with a defined scope and outcome. These prices reflect the skill, responsibility, and standards required to complete the work properly and cannot be converted to hourly pricing.
Can you help with larger projects or remodels?
Yes. Larger projects are handled through a structured estimating and planning process. A written estimate is provided and approved before work begins.
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What areas do you serve?
Handyman General serves Austin, TX and surrounding areas. If you’re unsure whether you’re within our service area, contact us and we’ll confirm.
What are you hours of operation?
Monday–Saturday, 8:00 AM – 8:00 PM (Central Time). Closed Sundays and federal holidays.
How do i book a service visit?
You can book online through our website or contact us by phone, text, or email
What if I need to reschedule or cancel?
You can reschedule or cancel using the same method you booked. We ask for as much notice as possible so we can accommodate other customers
Do you provide free estimates?
Free written estimates are provided for larger projects. Smaller jobs are typically priced using our published flat-rate menu or hourly options so you can see pricing upfront.
Will I receive a written invoice?
Yes. Every job with Handyman General includes a detailed invoice showing labor, materials, applicable taxes, and any service charges.
What payment methods do you accept?
We accept cash, ACH/bank transfer, and credit or debit cards. 3.5% charge will be added to all credit card payments, 1% to ACH/bank transfers.
Are you insured?
Yes. Handyman General carries appropriate business insurance, and work is performed according to local regulations and best practices.
Do you guarantee your work?
Yes. We guarantee our workmanship for up to one year. If an issue arises related to our work, we’ll address it promptly.
Who provides materials?
Customers typically provide visible items such as fixtures and finishes. Our technicians supply standard building materials, fasteners, and consumables needed to complete the job.
Can you help me choose materials?
Yes. We can recommend common options, sizes, and quality levels, and help you plan purchases before your appointment.
How should I prepare before the technician arrives?
Please ensure work areas are accessible, pets are secured, and customer-supplied materials are on-site. This helps your technician work efficiently.
Do you background check technicians?
Yes. Technicians are screened and trained for professionalism, communication, and quality workmanship.
Will the same technician return for future work?
When possible, yes. We aim to maintain continuity so technicians become familiar with your space and preferences.
How do you prevent no-shows?
For jobs over $500, a $100 deposit is required. Missed appointments within 24 hours may result in a no-show fee.
Do you offer emergency services?
Yes. Emergency service is billed at 2.5× our Handyman Tech rate. Anytime after 8pm - 8am
Do you work with rental properties or businesses?
Yes. We work with homeowners, landlords, property managers, and businesses, and can arrange recurring or ongoing maintenance relationships.
How do you avoid surprise charges?
We explain pricing before work begins, review any scope changes with you during the visit, and provide a final invoice that matches what was approved.