Privacy Policy

Handyman General ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website (handymangeneral.com), request services, or interact with us. By using our site or services, you agree to this policy.

Information We Collect

We collect personal information you provide directly, such as:

Contact details: Name, email, phone number, address, and any photos or descriptions uploaded for service requests.
Service details: Job descriptions, preferences, and scheduling information.
Payment information: Billing details (processed securely by third-party providers like Stripe or PayPal—we do not store full card details).
Automatically collected: IP address, browser type, device info, and website usage data (via cookies or analytics tools like Google Analytics) for site improvement.

We do not knowingly collect information from children under 13.

How We Use Your Information

Your data helps us:

Process and fulfill service requests, including scheduling, confirmations, updates, and invoices.
Communicate via email, phone, or SMS/text (e.g., appointment reminders, status updates, or promotional offers if opted in).
Improve our services, website, and flat-rate pricing tools based on usage patterns.
Comply with legal obligations, prevent fraud, and resolve disputes.

SMS/Text Messaging

By providing your phone number and submitting a request, you consent to receive service-related SMS/text messages (e.g., booking confirmations, arrival alerts). Message frequency varies based on your interactions (typically 1-5 per job). Msg & data rates may apply. Reply STOP to any message to unsubscribe from all texts. Reply HELP for support. We use carriers like Twilio or Workiz for delivery but are not liable for delays or errors. For more details, see our Terms and Conditions.

Information Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share data with:

Service providers: Payment processors, scheduling tools (e.g., Workiz), CRM systems, or subcontractors needed for your job.
Legal requirements: If required by law, subpoena, or to protect our rights.
Business transfers: In case of merger, acquisition, or sale of assets.

We may use aggregated, anonymized data for analytics or marketing.

Data Security

We implement reasonable security measures (e.g., encryption, access controls) to protect your data from unauthorized access, loss, or misuse. However, no system is completely secure, and we cannot guarantee absolute protection. Report any suspected breaches to us immediately.

Your Rights and Choices

You have the right to:

Access, update, or delete your personal information (contact us at [email/phone]).
Opt out of marketing communications or SMS (via unsubscribe links or "STOP").
Disable cookies via browser settings (may limit site functionality).

We retain data as needed for services, legal compliance, or business purposes (typically 7 years for records).

Third-Party Links

Our site may link to external sites (e.g., payment gateways). We are not responsible for their privacy practices—review their policies.

International Data Transfers If you're outside the US, your data may be processed in the US, subject to US laws.

Changes to This Policy

We may update this policy—changes will be posted here with the new effective date. Continued use constitutes acceptance.

For questions or requests:

email - Info@HandymanGeneral.comm

phone- 512-877-7783